Frequently Asked Questions

Frequently Asked Questions

Yes. In fact, we consider family involvement to be an essential part of your treatment plan. After the patient provides consent, a clinician will contact the individual’s family with treatment information, give regular updates and help schedule family therapy sessions when appropriate.

Each patient is provided a code for family to use when they call. Phone privileges and visits with family and friends have dedicated time slots that are detailed in the patient handbook. All visitors must sign in and check any packages at the unit’s nursing station reception desk before being permitted to enter the facility.

You may call the reception office at 855-234-5920 for specific times and hours of operation.

Assessments at Old Vineyard Behavioral Health Services are free of charge and are conducted to help us determine our patients’ mental health and treatment plan.

We strongly encourage those in need to call ahead and schedule an appointment, but we are also available for emergency mental health services.

We accept most major insurance including Medicare and TRICARE. Our assessment and referral center will ensure that insurance benefits are verified including precertification for your stay. Throughout the process, we will remain in contact with your insurance company to ensure coverage will be maintained for the duration of your stay.

The number of days is contingent on a person’s specific mental health treatment needs. Old Vineyard will provide care for the appropriate length of time through our individualized treatment plan. This ensures that patients will leave the program equipped with the tools they need to lead a successful and healthy life within the community.

  • Clothing — As there is limited storage and a washer/dryer available at no charge, plan on three days’ worth of comfortable attire with no drawstrings.
  • Slip-on shoes and socks
  • One set of warm outerwear
  • Basic toiletries and grooming tools
  • Glasses or contact lenses
  • Hearing aids and batteries
  • Feminine hygiene products
  • Appropriate sleepwear and undergarments
  • Therapist-approved books, magazines or journals
  • Prescribed medical equipment
  • Cigarettes, e-cigarettes or vapes
  • Sharp items — no metal
  • Belts, strings or cords of any type
  • Cell phone
  • Hairdryer
  • Disposable razors
  • Hats and sunglasses
  • Nail polish or remover
  • Flip-flops
  • Boots of any kind
  • Aerosol cans
  • Alcohol products
  • Electronic or battery-operated devices
  • Flammable materials
  • Musical instruments
  • Lighters, matches or lighter fluids
  • Stuffed animals, pillows or bedding
  • Outside food or drink

Patients are unable to smoke during their stay in our inpatient units. We can assist patients with smoking cessation assistance with a nicotine patch or inhaler while in our facilities. Patients are allowed to smoke outside during break in our outpatient programs.

Discharge planning for patients begins on the day of admission. After treatment, Old Vineyard will provide each patient with a plan for medication and outpatient counseling to continue on the path of recovery.

Help Is Waiting

Old Vineyard is available for you 24 hours a day, seven days a week. Give us a call or walk in. We’re ready to listen and help whenever you need it.

855-234-5920
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3637 Old Vineyard Road
Winston-Salem, NC 27104

855-234-5920

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