Frequently Asked Questions2023-12-22T16:00:14+00:00

Frequently Asked Questions

Old Vineyard Behavioral Health Services is dedicated to ensuring all patients and family members are informed and understand our treatment process.

A man sitting in a comfortable office talks about his struggles while a therapist takes notes.

Answering Your Questions

Will my family be involved in the treatment process at Old Vineyard?2023-11-13T11:40:01+00:00

Yes. In fact, we consider family involvement to be an essential part of your treatment plan. After the patient provides consent, a clinician will contact the individual’s family with treatment information, give regular updates and help schedule family therapy sessions when appropriate.

When are visiting hours? Will I have phone privileges to contact my friends and family?2023-12-06T08:07:15+00:00

Each patient is provided a code for family to use when they call. Phone privileges and visits with family and friends have dedicated time slots that are detailed in the patient handbook. All visitors must sign in and check any packages at the unit’s nursing station reception desk before being permitted to enter the facility.

You may call the reception office at 855-234-5920 for specific times and hours of operation.

What is the cost of an assessment?2023-11-13T11:38:24+00:00

Assessments at Old Vineyard Behavioral Health Services are no cost to you and are conducted to help us determine our patients’ mental health and treatment plan.

Do I need to schedule an appointment?2023-11-13T11:37:49+00:00

We strongly encourage those in need to call ahead and schedule an appointment, but we are also available for emergency mental health services.

Will my insurance cover the services I receive?2023-11-13T11:37:16+00:00

We accept most major insurance including Medicare and TRICARE. Our assessment and referral center will ensure that insurance benefits are verified including precertification for your stay. Throughout the process, we will remain in contact with your insurance company to ensure coverage will be maintained for the duration of your stay.

How long will I be in the hospital?2023-11-21T12:13:45+00:00

The number of days is contingent on a person’s specific mental health treatment needs. Old Vineyard will provide care for the appropriate length of time through our individualized treatment plan. This ensures that patients will leave the program equipped with the tools they need to lead a successful and healthy life within the community.

What should I bring to the hospital?2023-11-13T11:35:52+00:00
  • Clothing — As there is limited storage and a washer/dryer available at no charge, plan on three days’ worth of comfortable attire with no drawstrings.
  • Slip-on shoes and socks
  • One set of warm outerwear
  • Basic toiletries and grooming tools
  • Glasses or contact lenses
  • Hearing aids and batteries
  • Feminine hygiene products
  • Appropriate sleepwear and undergarments
  • Therapist-approved books, magazines or journals
  • Prescribed medical equipment
What should I NOT bring?2023-11-13T11:35:08+00:00
  • Cigarettes, e-cigarettes or vapes
  • Sharp items — no metal
  • Belts, strings or cords of any type
  • Cell phone
  • Hairdryer
  • Disposable razors
  • Hats and sunglasses
  • Nail polish or remover
  • Flip-flops
  • Boots of any kind
  • Aerosol cans
  • Alcohol products
  • Electronic or battery-operated devices
  • Flammable materials
  • Musical instruments
  • Lighters, matches or lighter fluids
  • Stuffed animals, pillows or bedding
  • Outside food or drink
Will I be able to smoke while in the hospital?2023-12-04T10:32:08+00:00

Patients are unable to smoke during their stay in our inpatient units. We can assist patients with smoking cessation assistance with a nicotine patch or inhaler while in our facilities. Patients are allowed to smoke outside during break in our outpatient programs.

What will happen after I leave Old Vineyard’s facility?2023-11-13T11:34:09+00:00

Discharge planning for patients begins on the day of admission. After treatment, Old Vineyard will provide each patient with a plan for medication and outpatient counseling to continue on the path of recovery.

Take the First Step to Recovery

If you or someone you love is struggling with their mental health, please get help now. We are here to assist.

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