FAQ

Below are some frequently asked questions regarding Old Vineyard Behavioral Health Services. If you require additional information or have other questions, please call (336) 794-3550 and a staff member will be happy to assist you.

Will my family be involved in the mental health treatment process at Old Vineyard?

At Old Vineyard Behavioral Health Services, we consider family involvement to be an essential part of psychiatric treatment. With the patient’s consent, a clinician will contact their family with treatment information, updates for each patient and will schedule family therapy sessions when appropriate.

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When are visiting hours? Will I have phone privileges to contact my friends and family?

Each patient is given a code for the family to give to our receptionist when calling. Visitation and phone times are during specific hours for patients staying at Old Vineyard Behavioral Health Services. The patient handbook indicates all visitation and phone times. All visitors must sign-in and check all packages at the reception desk and at the unit’s nursing station before being permitted to enter the facility. Please call the reception office at (336) 794-3550 for specific times and hours of operation.

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What is the cost of a mental health assessment?

Assessments are performed at Old Vineyard Behavioral Health free of charge and are done to help us better understand the mental health and rehabilitation needs of our patients. Call (336) 794-3550 for a free assessment over the phone.

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Do I need to schedule an appointment?

We strongly encourage those in need to call and schedule an appointment, but we are available for emergency mental health services when necessary.

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Will my insurance cover the mental health services I receive?

A consultant from our business office will explain insurance, authorization and billing. Additionally, our Mental Health Assessment and Referral Center will ensure that insurance benefits are verified and will pre-certify the hospital stay with your insurance company. Contact with your insurance company to ensure coverage will be maintained throughout your stay at Old Vineyard Behavioral Health Services. We accept most major insurances including Medicare and TRICARE®.

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How long will I be in the psychiatric hospital?

The length of an inpatient stay depends upon individual mental health treatment needs. Old Vineyard will provide care for the length of time deemed appropriate and necessary through our individualized treatment plan to ensure that patients will depart from the facility equipped to lead a successful and healthy life within the community.

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What should I bring to the hospital?

  • Three changes of clothing (washers and dryers are available; no strings on any of the clothing)
  • Basic toiletries/grooming aids
  • Cordless electric razors
  • Cordless electric toothbrushes
  • Feminine hygiene products
  • Glasses, contacts, contact solutions, hearing aids and batteries
  • Slip on shoes and socks
  • One set of warm outerwear
  • Appropriate sleep wear and under garments
  • Books, magazines, journals as approved by therapist
  • Calling cards and prepaid phone cards
  • Lip balm
  • Flowers with the patient name and ID# in plastic vase
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Will I be able to smoke while in the psychiatric hospital?

Old Vineyard Behavioral Health Services does not currently allow patients to smoke during their stay in our inpatient units. Physicians at Old Vineyard can assist patients by ordering smoking cessation assistance such as a nicotine patch or inhaler to help them with their smoking addiction while in our facilities. Patients are allowed to smoke outside during break in our outpatient programs.

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What will happen after I leave Old Vineyard’s mental health facility?

Old Vineyard Behavioral Health Services does not currently allow patients to smoke during their stay in our inpatient units. Physicians at Old Vineyard can assist patients by ordering smoking cessation assistance such as a nicotine patch or inhaler to help them with their smoking addiction while in our facilities. Patients are allowed to smoke outside during break in our outpatient programs.

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